Common Moving FAQ’s

Services

What is included in your door-to-door service?

For Guam moves, the "door to door" service typically includes the following:

  • The packing of your household goods at your residence
  • The loading of your packed goods in Wooden Liftvan(s) or a Container at your residence
  • The ocean transportation of your shipment to the port
  • The overland transportation from the port to your final destination
  • The delivery of your household goods shipment into your destination residence
  • The placement of your furniture items and your cartons in the designated areas within your new residence, the "set-up" of any furniture items that were disassembled by our crews at our origin address, the unpacking of "carrier packed cartons" on a space available basis, and the removal of the "carrier packing rubbish" from your residence on the delivery date only

Will a crew pack & unpack my goods?

Our crews will pack and unpack your goods with one time placement. Packing will be performed on all items not attached to the home such as televisions that are wall mounted, drapes and curtains, etc. If you have any questions prior to your move about which items will be packed please give us a call.

Are there additional costs for the materials?

Our quotes originating from Guam will include the cost for all materials necessary to perform your move.

Is the pre-move survey free?

Yes, we provide all surveys free of charge. A survey is the best way for us to accurately estimate the size and weight of your shipment. With this estimate we will be able to provide you with a written quote.

How will my shipment be loaded?

For Local Moves:
Your items are typically transported in one of our covered box trucks.

For Mainland and International Moves:

Containerized Method:
Larger shipments not requiring storage will typically be loaded directly into a steamship container. These steel containers come in 20ft., 40ft. and 45ft. lengths. A steamship container will be loaded at your origin residence and then transported to the nearest ocean port, where it will be loaded on a ship that arrives at the port closest to your final destination.

Liftvan Method:
For smaller shipments, and for shipments that require storage at origin or destination, we will use the wooden liftvan method of transportation. In this method, we will load your items into wooden liftvan crates at your origin address. These crates are approximately 7 ft. tall x 4 ft. wide x 7 ft deep, and typically hold around 1,000 pounds of goods from an average home. We can use a series of these crates to accommodate all of your goods. This method is useful when you are unsure of your final destination and you will require us store your goods. If you require storage via the containerized method, we would have to offload your items from the container into the liftvan crates for storage, which requires extra handling, and therefore, additional charges.

What is consolidation? Is this “better” than shipping a full container load?

Consolidation is a term used to describe the grouping of smaller liftvan (see above) shipments that have a similar destination into one container. With our consolidation service we load your household goods into wooden liftvan crates at your origin address. Once we have loaded all of your crates, they will be brought back to our warehouse where they will be grouped with other shipments headed for a similar final destination. By grouping your liftvan crates with other liftvan crates, we are able to fill an entire 40 to 45ft container. This method typically has cost savings, which we can pass on to you. The consolidation method is the best method for transporting smaller shipments, as it allows for the cost savings of using a larger container without requiring you to have a large shipment. Please keep in mind that your shipment will be housed in its own individual sealed crate(s) and your individual items will never by combined with another shipper's goods.

How will my shipment get to its destination?

Depending on your final destination your shipment will be loaded into a shipping container, trucked, railed, or a combination of both to its final destination. Typically shipments that have a final destination near ocean ports such as, Seattle, Oakland/San Francisco, and Los Angeles will be trucked out of the port to our delivery agent near your final destination. For shipments going to the Midwest and the East Coast, the shipment will typically be routed to a west coast port and then put on a rail car to reach a rail head nearest your final destination. Once the shipment has reached the railhead nearest the final destination, it will typically be put back on a truck, to be transported to our agent that will be handling your delivery. However, there are times when a shipment will be trucked for longer distances rather the railed. If you have any questions about your shipment, please ask your sales person or call our offices.

When can I expect my goods to arrive? (Transit time)

Average transit time for consolidated goods from Guam to:

To:
Transit Time
West Coast

6 - 9 weeks

Central

8 - 11 weeks

East Coast

8 - 11 weeks

Full Container Shipment to the Mainland
For full container shipments going to the mainland your transit time will typically be 1 to 2 weeks faster than the consolidated transit times. We include estimated transit times in our quotes.

International Shipments
For international shipments, transit times can vary widely depending on your final destination. At the time of quote, we will be able to provide you with an estimated transit time to your final destination.

Are you affiliated with a national van line?

DeWitt Guam is not affiliated with a national van line. However, we have been doing business in Guam for over 30 years, and do work for and reciprocate with all the major van lines in the United States.

If not, whom do you use on the other end?

Over the past 30 years DeWitt Guam has established its own network of quality agents on the mainland and internationally. DeWitt Guam prides itself on using the most reputable agents to service your move.

What ocean carrier do you use?

For shipments going to the mainland, we use the only major container ship lines.

Do you offer storage at origin / destination? How much is it per month?

We can arrange for storage of your shipment at origin or destination. It is best to use the Liftvan method for transportation to make sure that we avoid extra handling and extra charges when your shipment is put into storage. The cost for storage is usually determined by its size and weight. If you let our sales team know that you are anticipating storage for a period of time, we can provide you with the cost for such services.

How will my goods be stored? Is DeWitt Guam’s storage climate controlled?

When your items are stored with DeWitt Guam they will be stored in one of our alarm equipped warehouses. Goods are usually stored in the wooden lift-van crates as discussed earlier. DeWitt Guam’s storage facilities are not climate controlled, but our warehouses are well maintained and your items generally remain cool, and they are always kept dry.

Can DeWitt Guam ship my goods internationally?

DeWitt Guam can assist you with your international move. We can provide you with pick up and packing services here in Guam and then arrange for an international forwarder to send your shipment on to your final destination. We have assisted customers with moves all over the world.

How much alcohol can be imported to Guam?

An individual 21 Years and older cannot bring in more than one (1) gallon (3.8 liters) of alcoholic beverages as an exemption or as a gift.

Are there duties imposed on importation of alcohol to Guam?

Any amount of alcohol in excess of the exemption shall pay a 4% duty based on the value of the alcohol + the cost of the ocean freight of the entire shipment. Alcohol should not be considered for importing.

Rates

What is your rate to relocate my goods?

The rates to move your household goods are mainly determined by the size of your shipment and final destination. We can send one of our professionals to your residence to perform a visual survey of the things you wish to move. Based on this survey we will be able to provide you with a written estimate. For mainland moves, the cost is based on the weight and size of your shipment. For local moves, the rates are based on the time it takes to complete.

Is there a minimum weight?

For all of our household shipments, there is a 1,000-pound minimum charge. In a typical household, 1,000 pounds of goods would fit in a space that is 7 feet by 4 feet by 7 feet.

Will I save on costs if I pack everything before the crew arrives?

The answer depends on the type of move you are looking to have done. For a local move (a move that takes place within Guam) you can save some money by packing your own goods before the crew arrives, as the move will take less time for our crews to complete. However, mainland moves we typically include all packing services in the quote. Additionally, we recommend that you let our trained staff pack and prepare all household items for shipments that will be transported over water. This will ensure that your items will be well protected during your move.

Are there any hidden costs?

When we provide you with a quote for your move, we will outline all of the known charges that you will incur for that particular move. However, sometimes there are surprises at the final destination that we have not been made aware of. For example, if there are things like a flight of stairs (typically 8 stairs or more), or a long carry (a distance of more than 50 feet from the truck to the entry of residence), then you will incur additional charges for delivery. However, if you provide us with this type of information at the time of the estimate, they will be included in your quote.

What is the rate if I drop off or pick up my goods from your facility?

The rate will be based on the size and weight of your shipment, whether we pick it up at your residence or you drop it off at our facility. However, a discount may be applied to the standard rate if you drop it off.

Payment

How are the costs for my move calculated?

The cost for a move to and from the mainland, as well as internationally, is generally calculated on the weight and size of your shipment. We will provide you with a quotation that lists the amount per pound you can expect to pay once the job is complete. However, if you have bulky items that take up a large space but weigh very little, the size or volume of your shipment will be calculated in the final cost for your move. In a general household goods shipment about 5.5 pounds of household goods will fit into one cubic foot of space. These points will be outlined in the quotation that we will provide you.

When will payment be due?

DeWitt Guam requires full payment on your moving date or after our warehouse has processed your shipment. The charges due are based on the origin services, shipping charges, Full Replacement Value Protection, and the delivery agent's charges, which are prepaid by our company for your shipment. We accept cash, money orders, cashiers checks, bank checks, and Visa or MasterCard credit cards.

Can I pay half at origin and the other half at destination?

No, DeWitt Guam does not accept 50% payment terms, as we are required to outlay many of the expenses for your move on a very short-term credit basis. Therefore, we require your actual charges to be settled in full prior to shipping your goods from our warehouse.

Do you have a payment plan?

Unfortunately, No. DeWitt Guam does not offer any kind of payment plans or financing options.

What methods of payment do you accept?

We accept cash, money orders, cashiers checks, bank checks, and Visa or MasterCard credit cards.

Can I make payment over the phone by credit card?

Yes, DeWitt Guam can accept credit cards over the phone. In this case we will mail the receipt to the address you request.

Can I mail a cashier’s check?

Yes, DeWitt Guam accept payments by check via the mail. Please keep in mind that we will not ship your goods until your account has been settled in full. Mailing a check can delay the receipt of your payment and shipping of your goods.

Claims

Do you offer protection against any loss or damage to my shipment?

Yes, DeWitt Guam can offer Full Replacement Value protection on your move. This option comes at an additional cost, but it is designed to cover your items for the cost of full replacement or repair in the event that something happens to them during transit.

What is DeWitt Guam’s liability?

DeWitt Guam's standard liability on Interstate moves is .60 cents per pound per article. This liability is included in all of our mainland moves. DeWitt Guam’s standard liability on mainland moves is .30 cents per pound per article.

Can you explain your coverage program? What is Full Replacement Value Protection?

Full Replacement Value Protection is federally mandated by law. It is a requirement for all licensed movers and freight forwarders to offer this protection. The protection requires the mover or forwarder to replace the good at its full replacement value regardless of the age of the item. For a more detailed explanation, please visit the following Department of Transportation website; http://www.protectyourmove.gov and view the tab for understanding valuation and insurance options.

What is considered extraordinary value?

We require any one article that is valued over $500 to be declared as an article of extraordinary value.

Can you explain how to calculate the valuation of my shipment?

If you are considering moving your goods under the Full Replacement Value Protection option, then you must declare a value for the all the goods in your shipment that will fully replace the items. This value cannot be a value less than $6.00/per pound on each item or less than $6,000.00 of total value.

Who should I submit my claim to if there are any damages?

All claims should be sent to the following address: claims@dewittguam.com.

Who do I report damages to if I only accept DeWitt Guam’s liability?

All damages should be reported to a customer service representative that assisted you with your move. They will provide you with the necessary claim documents and processes.

Will my goods be covered if my shipment goes into storage?

No, if you plan on storing your goods you will be required to provide your own insurance protection. If you selected the Full Replacement Value Protection option, we can offer to extend our liability during the storage period, but this will be at an additional cost based on the period of time you plan on storing your items. Your Full Replacement Value Protection documentation will include a form on how to apply for storage coverage.

General

What other companies would you recommend I get quotes from?

It is recommended that you obtain written estimates from 2 to 3 movers prior to deciding on any given company. When obtaining these estimates make sure that all the estimates are comparing cost on the same size and weight and you should question any such variances to insure you are obtaining the most accurate estimate from all parties. We would also recommend that you only use a mover that is licensed and addresses all the applicable Federal Regulations that protect you during your move. Be sure to select an asset based company and not an internet broker... you want someone who has a vested interest moving your goods!

Where are you located? What is your physical address?

DeWitt Guam maintains physical locations in Guam. For specific addresses and contact information, please go to Contact Us.

Do you sell packing materials?

We sell a wide variety of packing materials that are typically used by the moving industry, including a large variety of carton sizes, dish packs with cell dividers, stand-up wardrobe cartons, bubble wrap and foam pad.

How do you move a Plasma or LCD TV?

The best way to ship these types of televisions are in their original cartons with the original packaging. Plasma TV's are especially sensitive since they must remain upright during the entire shipping process. If you have not retained your original carton we typically will suggest making a special wooden crate to protect the television during transit. These arrangements can be discussed during the survey process.

How do you move computers or electronic equipment?

The best way to ship computers and electronic items are in their original cartons with the original packaging. If you have not retained the original carton then we will use a carton that best fits the size of the item, or we will form-fit cardboard for larger items. We suggest that you back-up all your important computer files prior to moving your computer as an extra precaution.

Local Moves

What is your rate for a local residential move?

The cost for a local move is based on the time, labor, equipment and materials required. The time aspect is calculated from the time our crews leave our warehouse until the time they return to the warehouse. The labor is based on the number of laborers that are required to complete your job. Larger jobs usually require a larger number of laborers. Most jobs are completed with one truck; however, larger jobs may require additional trucks. All of these factors will be calculated by our surveyor and will be provided to you in a written quote.

How do I know how many men and how many hours it will take to complete my move?

Our surveyor will determine the appropriate amount of men that it will take to complete your move in the most cost effective manner. This varies on each move due to the uniqueness of each physical location as well as the required packing/unpacking services being requested.

Will the crew pack my household goods?

Yes, our crews will pack your household goods. It is usually best to go over this requirement with our surveyor so the cost can be incorporated into your quote for time and material.

Can I pre-pack my goods and have the crew load the cartons & the large furniture only?

Yes, you can pre-pack your goods and have our crew load the cartons and large furniture only. Keep in mind that we will not accept the liability on owner packed cartons so we suggest that if you have any owner packed cartons that are sensitive in nature/fragile that you move them yourself.

Will the crew wrap my furniture?

Yes, our crews will use paper pads or cloth pads to protect all furniture items during transit

Are the packing materials included in the rate?

Packing materials are included in the hourly rate.

Is there any protection from damages if the crew drops something?

Our liability is limited to $0.30/pound per article. Please refer to our Claims section for more information.

When do I pay for the move?

Estimate charges are due prior your move. Our crew will collect any difference in payment before leaving the job site unless prior payment arrangements have been arranged.

Will my final charge include the crew’s drive time?

Yes, your final charge will include the round trip drive time from our facility to your residence.

What if there is traffic? Will I have to pay for their time in traffic?

Yes, you will be charged for the time our crew is driving in traffic. Unfortunately we cannot anticipate delays caused by traffic in advance, but we attempt to give you a fair estimate of the drive time we are usually faced with driving to and from your area.

Trucking

What are the rates for trucking?

The rates we charge for trucking services will depend on the location and type of service you require. Typically we will charge either an hourly rate for the type of truck and driver or a fixed spot rate. Call our offices for a specific rate.

Can you pick up my container from the port?

Yes, DeWitt Guam is a full service transportation provider and we currently run a fleet of Semi-Trucks capable of hauling your steamship container from the port.

Do you offer container storage?

No, unfortunately is not capable of storing containers long term. However, we do temporarily hold containers in our secure facilities during the moving process to accommodate delivery scheduling and vessel sailings.