Will my goods be covered if my shipment goes into storage?

No, if you plan on storing your goods you will be required to provide your own insurance protection. If you selected the Full Replacement Value Protection option, we can offer to extend our liability during the storage period, but this will be at an additional cost based on the period of time you plan on storing your items. Your Full Replacement Value Protection documentation will include a form on how to apply for storage coverage.

Who do I report damages to if I only accept Dewitt Guam’s liability?

All damages should be reported to a customer service representative that assisted you with your move. They will provide you with the necessary claim documents and processes.

Who should I submit my claim to if there are any damages?

All claims should be sent to the following address: claims@dewittguam.com .

Can you explain how to calculate the valuation of my shipment?

If you are considering moving your goods under the Full Replacement Value Protection option, then you must declare a value for the all the goods in your shipment that will fully replace the items. This value cannot be a value less than $6.00/per pound on each item or less than $6,000.00 of total value.

What is considered extraordinary value?

We require any one article that is valued over $500 to be declared as an article of extraordinary value.

Can you explain your coverage program? What is full replacement value protection?

Full Replacement Value Protection is federally mandated by law. It is a requirement for all licensed movers and freight forwarders to offer this protection. The protection requires the mover or forwarder to replace the good at its full replacement value regardless of the age of the item. For a more detailed explanation, please visit the following Department of Transportation website; http://www.protectyourmove.gov and view the tab for understanding valuation and insurance options.